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FAQ

  • Gummy Vitamin Questions

    IS THERE ANY WHEAT OR GLUTEN IN THE PRODUCTS?

    We formulate all of our products without wheat or wheat-derivatives. The following products have been tested and confirmed are gluten free:
    • Restful Sleep
    • Balanced Belly
    • Purely Probiotic
    • Keep it Moving' Fiber
    • Women's Perfect Multi in Berry
    • Kids Multi Probiotic
    • Probiotic Sticks in Blueberry and Grape
    • Essential Prenatal Multi
    • Undeniable Beauty
    • Men's Perfect Multi

    WHAT KIND OF GELATIN IS USED IN OLLY PRODUCTS?

    We us both porcine and bovine gelatin in the manufacturing of our gummies, along with pectin in some of our products. Please see below for a list of products and what gelatin or pectin they use. Bovine gelatin (pork-free): The Mega Omega-3 Balanced Belly Purely Probiotic Kids Multi Probiotic Kids Multi Omega Porcine (pork) gelatin: Men's Multi Women's Multi (both berry and citrus) Prenatal Multi Restful Sleep Undeniable Beauty Vibrant Skin Flawless Complexion Endless Energy Ultimate Immunity Hello Sunshine Daily Energy Goodbye Stress Keep it Movin' Fiber Kids Happy Tummy Kids Super Brainy Kids Growing Bones Kids Mighty Immunity Pectin (vegetarian): Kids Super Foods Multi Womens Super Foods Multi

    DO I NEED A MULTI?

    First off - you need vitamins. The word "Vitamin" literally means "vital for life". Your body cannot make vitamins, so they have to come from your diet. A healthy diet full of whole grains, fruits and vegetables, healthy protein and good fat can provide all the essential nutrients you need, but studies show that only one in ten Americans actually follow this diet. Consequently, most people don't get all of the vitamins and minerals their bodies need to function properly. So taking multivitamins help ensure your basic needs are met. That's not all - research shows that supplementation with vitamins and minerals can optimize the function of your body systems, helping you think, feel and perform better and age in a more healthy way. OLLY multis were formulated with both your daily needs and these leaps beyond in mind.

    CAN I TAKE MULTIPLE OLLY PRODUCTS IN COMBINATION WITH ONE ANOTHER?

    Yes - absolutely! We designed them that way. OLLY is a complete system of products designed for use in combination with one another to help you address your daily needs and achieve your own personal health goals.

    WHAT'S NATURAL ABOUT OLLY PRODUCTS?

    The colors, flavors and sweeteners are all derived from fruits, vegetables and herbs.

    IS THE SUGAR IN OLLY GUMMIES COUNTERPRODUCTIVE TO HEALTH?

    We believe the health benefits that go along with enriching the diet in essential nutrients far outweighs the slight disadvantage of delivering them with sugar. Importantly, the amount of sugar in a serving of OLLY gummies (2 to 4 grams) represents a fraction of the average total daily sugar intake by most Americans (80 grams). It is roughly equivalent to eating about 5-10 raisins or drinking an eighth of a cup of apple juice. The real advantage of gummies is that people actually enjoy taking them - so they do. If supplements do not get eaten because the experience is unpleasant - they are not very effective supplements ;) We chose not to use artificial "sugar-free" sweeteners because they have been linked to health issues and we wanted to stick with only natural sweeteners, colors and flavors.

    ARE ANY ARTIFICIAL COLORS/DYES ARE USED?

    NO! We only use natural pigments extracted from fruits, vegetables and herbs to color our gummies.

    WHAT IF MY CHILD EATS MORE THAN THE RECOMMENDED SERVING SIZE OF GUMMIES?

    Please contact your child's physician to discuss your concern. While most vitamins are easily eliminated from the body without causing any side effects, high doses of fat-soluble nutrients such as vitamins D and A are stored by the body. FYI - none of our products contain added iron, the primary concern in cases of multivitamin overdose.

    HOW IS SAFETY, PURITY AND QUALITY ENSURED?

    We take great pride in delivering supplements that are as safe and effective as they are delightful. We have rigorous standards in place to ensure we work with only the most reputable suppliers and manufacturing partners. All products are made in accordance with the FDA's good manufacturing practices (GMPs) that require our manufacturers to validate the composition, identity, strength, and purity of all products produced.

    IS THE FISH USED TO MAKE YOUR OMEGA-3 FISH OIL-CONTAINING PRODUCTS SUSTAINABLE?

    Yes, our fish oil is derived from Alaskan Pollock, a fishery certified as sustainable by the Marine Stewardship Council (MSC).

    WHAT OLLYS ARE OKAY TO GIVE MY KIDS?

    We've created a whole line of OLLY Kids products for you to choose from including three different multivitamins and four wellness boosts to give to your little ones! With the exceptions of those OLLY Kids products, OLLY's supplements were formulated for adults (18 yrs ). While some products may be safely used in children, we are unable to provide product suggestions or guidance on dose and duration of use. Your child's health care practitioner is the best resource for this type of information.

    CAN I GIVE MY KIDS MULTIPLE PRODUCTS FROM THE OLLY KIDS LINE?

    Yes- Absolutely! Just like our Wellness Boosts for adults, the Kids boosts are made to be used in combination with one another and with our Kids Multi.

    WHAT OLLYS ARE SAFE FOR BREAST FEEDING?

    We recommend always speaking with your health care provider prior to taking any dietary supplements during pregnancy or breast-feeding. In addition to our Prenatal Multi, the following products may be appropriate to use during pregnancy: Purely Probiotic, Simply Fiber, and Solid Bones.

    DO YOU HAVE ANY PRODUCTS THAT CONTAIN IRON?

    We do not currently offer any iron-containing products. While iron is an important nutrient for health, particularly in women of childbearing age, consumption of excess iron is problematic. In low doses over extended periods of time, it may promote oxidative damage, and in high doses acutely, it can cause serious harm, particularly in children. Hence, supplementation with iron should be reserved for individuals with a known iron deficiency or at high risk for one. Moreover, iron has a very strong taste which can be difficult to mask in a gummy. Given these safety concerns and challenges, we have formulated our gummies without iron.

    ARE OLLY CONTAINERS RECYCLABLE?

    Absolutely! All of our OLLY containers can be recycled.

    WHAT KINDS OF SWEETENERS ARE USED FOR THE GUMMIES?

    We use various natural sweeteners including sugar from sugarcane, beet, and corn (not high fructose corn syrup) to make our gummies. The chicory root in our Fiber gummy is naturally sweet, and we use stevia for added sweetness.

    ARE OLLY PRODUCTS NON-GMO?

    While OLLY does support the non-GMO movement, our line is presently not non-GMO verified. Sourcing exclusively non-GMO ingredients is challenging in world of dietary supplements. However, we are exploring having a non-GMO offering in the future that will give users who value non-GMO products a choice within the OLLY lineup. For now, we remain super-focused on our company goals of demystifying the vitamin + supplements aisle, and empowering people to create a healthy daily habit that's easy to stick to.

    CAN I TAKE MORE THAN THE RECOMMENDED AMOUNT OF OLLYS?

    We do not recommend exceeding the recommended serving size. Each product was formulated by nutritional experts to deliver an effective dose of active ingredients that address daily needs and promote optimum health

    ARE THE LIDS OF THE GUMMY BOTTLES CHILD RESISTANT?

    Yes. Dietary supplements should always be placed out of reach of children. In case our gummy bottles do find their way into the hands of your little one, our push-and-turn cap is designed to foil their attempts to open it.

    HOW SHOULD I STORE MY OLLYS?

    It is best to store your OLLY supplements in a cool, dry place at room temperature. It is also important to keep them away from direct sunlight and other sources of heat as gummies and softgels will melt upon exposure to temperatures above 85 degrees F.

    HOW LONG ARE OLLY PRODUCTS GOOD FOR?

    OLLY products expire 12-18 months from the date at which they were manufactured. Vitamins and minerals naturally break down over time. Therefore, while the products are still active and safe to take, we do not guarantee their potency.

    WHY IS THERE SOME COLOR VARIATION IN MY GUMMIES?

    Because we use only natural colors derived from fruits, vegetables and herbs which can themselves vary, it is possible see slight variations in the color of our gummies. Natural colors can also darken over time. Importantly, these changes and variations do not affect the taste or quality of the finished product.

    DOES IT MATTER WHEN I TAKE MY OLLYS?

    You can take OLLY supplements any time of day. While it is not necessary to take them with a meal, many nutrients are best absorbed and utilized when they are ingested with food. Most nutritional health transformations take place over time, so the most important thing is to remember to take your OLLYs daily! We suggest leaving the bottle in a place that will remind you to take it, like on your desk at work or on your kitchen counter

    DO THE FISH OIL AND KRILL OIL CONTAINING PRODUCTS CONTAIN CONTAMINANTS LIKE HEAVY METALS?

    The fish and krill we use to create our fish oil- and krill oil-containing products are sourced from Alaskan and Antarctic waters respectively which are some of the cleanest oceans on earth. A gentle, low-heat purification process is used to remove any naturally occurring contaminants in the fish oil, and every batch of fish and krill oil is rigorously tested to ensure it meets the highest industry standards for purity and safety including freshness, heavy metals, PCBs, and dioxins.

    DOES OLLY OFFER ANY HERBAL SUPPLEMENTS?

    We believe that phytonutrients from herbs and other plant foods have an important role to play in promoting health and wellness. While we do not currently offer any single herb products, several of our formulas have been expertly blended to include select herbs and phytonutrients from superfoods.

    HOW IS THE DIETARY SUPPLEMENT INDUSTRY REGULATED?

    Dietary supplements fall under the regulation of the Food and Drug Administration (FDA) and the Federal Trade Commission (FTC). The Dietary Supplement Health and Education Act (DSHEA), which was passed in 1994, requires that information used on product labels and other marketing materials is truthful and not misleading. The FTC will take action against companies whose advertising is deceptive, false or misleading. Additionally, the FDA requires that all dietary supplement manufacturers follow good manufacturing practices (GMPs) to ensure supplements are produced in a quality manner and are accurately labeled. FDA regulatory officials inspect manufacturing facilities and review labels to ensure safety.
  • Smoothie Questions

    Are OLLY Smoothies non-GMO

    The ingredients in our smoothies have been specifically sourced to avoid the use of any ingredients that are derived from, or contain, genetically modified organisms (GMO). We do this by choosing ingredients that have not been modified through recombinant DNA techniques, and, for ingredients that have genetically modified varieties available, we choose the non-GMO version.

    My smoothie lid has powder on the inside, is it OK to use?

    During shipping the clear trays inside the smoothie bottle can loosen slightly causing a small amount of powder to leak into the cap. As long as the clear plastic tray is in place when you open the lid, the powder inside is safe to consume.

    Why do your smoothies contain sugar?

    Great taste is one of the most important attributes in a food product. Our goal was to create the healthiest, best-tasting smoothie we could, and a small amount of sugar helped us make this happen. The amount of sugar in each serving of our Smoothies is less than 10 grams - which is less than what you find in a banana or apple.

    Can I give my kids any of the OLLY smoothies? How are the Kids Smoothies different from the Nourishing Smoothies?

    Olly Nourishing Smoothies were formulated with the nutritional needs of adults in mind, while the Kids Smoothies were formulated with those of children in mind. A serving of the Kids Smoothies provides the same amount of whole-food fiber and vitamins as the adult smoothies, however, the protein has been reduced from 18 grams to 9 grams per serving to account for the smaller body size/lower daily requirement for protein in children. Another benefit of the Kids Smoothies is that each serving provides the phytonutrient equivalent of one serving of green veggies. While it is is safe to give children our Nourishing Smoothies, we suggest adjusting the serving size down. We do not recommend use of the Slim, Energy, Workout Smoothies in children unless recommended by a health care provider.

    Are OLLY Smoothies Vegan?

    Yes

    Are OLLY Smoothies Gluten free?

    Yes

    What type of protein is used in OLLY Smoothies?

    We use a 100% plant-based blend of pea, golden chlorella and flax protein.

    Can I mix OLLY Smoothies with other liquids besides water?

    OLLY Smoothies were formulated to taste great in water, but you can mix them up with any liquid of choice including milk, non-dairy milk or juice. You can also blend them with fruit, veggies, yogurt and other ingredients. Creativity is encouraged! If you need a little inspiration, check out some great tasting recipes on our blog.

    When is the best time to drink an OLLY Smoothie?

    Olly Smoothies can be consumed anytime of day. Some of our favorite occasions are: a healthy breakfast, snack, afternoon pick me-up, or post-workout.

    Can I use OLLY Smoothies as a meal replacement?

    Yes, Olly Smoothies were designed to be used in place of a meal or as a snack. For a heartier meal, feel free to mix the smoothies with your choice of milk as well as fruits, veggies, nuts and seeds.

    Do I need protein if I don?t work out?

    Absolutely! Protein is essential for every aspect of health and provides energy to help keep you active. Everyone?s protein needs are different but we recommend a 140lb woman get a minimum of 51g of protein per day and a 180lb man get minimum of 65g of protein per day.

    Are there preservatives, artificial flavors, artificial sweeteners?

    No, Olly does not use preservatives or artificial flavors and sweeteners in our products. The colors in Olly products all come from natural sources.

    Are OLLY Smoothies soy free?

    Yes

    Are OLLY Smoothies Organic?

    Olly Smoothies are not organic.
  • Probiotic Stick Questions

    Is there sugar in OLLY Probiotic Sticks?

    No, the probiotics in our Probiotic Sticks delivered in a base of xylitol, a plant-derived sugar substitute naturally present in fruits and vegetables. Xylitol looks and tastes like sugar, but it has 40% few calories and is not converted into acids in the mouth that promote tooth decay. Unlike other sugar substitutes, including stevia, xylitol has virtually no aftertaste.

    Do OLLY Probiotic Sticks need to be refrigerated?

    No, we formulated each product to deliver the labeled amount of probiotics throughout the life of product (24 months from date of manufacture) when stored at room temperature. The individual stick packaging not only makes the product portable and easy to take, it helpsshield the probiotics from factors that contribute to loss of potency, including oxygen and humidity. Excessive exposure to heat can decrease potency, so please keep your OLLY Probiotic sticks away from direct sunlight and other sources of heat.

    Are there any artificial colors or flavors in OLLY Probiotic Sticks?

    Natural flavors are used to give Probiotic Sticks their great taste. While color is added to the power, it is derived fruits, vegetables and herbs.

    Are Probiotic Sticks gluten-free?

    Yes.

    Are Probiotic Sticks dairy-free?

    Yes.

    Are Probiotic Sticks vegan?

    Yes.

    When is the best time to take my probiotic stick?

    Olly Probiotic Sticks can be consumed anytime of day.

    Can I take my other OLLY probiotic-containing products in combination with OLLY Probiotic Sticks? How are the Probiotic Sticks different than the gummies/smoothie?

    Any one of our probiotic-containing products can be used to supplement your diet with live, active probiotics. Our probiotic gummies, including Purely Probiotic, Belly/Digestion, Kids Multi + Probiotic, and Happy Tummy, along with our Probiotic Protein Smoothie contain a single probiotic strain called Bacillus coagulans at levels ranging from 500 milion to 1 billion CFU per serving. Our Probiotic Sticks deliver a blend of scientifically studied strains of probiotics at a higher level than our gummies or smoothie - 4 strains at 10 billion CFU per serving in the adult product and 3 strainsat 5.5 billion CFU per serving in the kids product. The products can be used in combination with one another if desired.
  • Order Questions

    WHERE CAN I BUY OLLY?

    OLLY is sold online at www.olly.com and available at Target, GNC, and CVS, both in stores and online.

    HOW QUICKLY WILL I RECEIVE MY OLLY SHIPMENT?

    If you select standard shipping, you will receive your first order within 10 days. If you select the expedited, 2-day option, you should receive your order in two business days. If you're having trouble receiving or finding your order, please email us at hello@olly.com, or you can call us at (844) HEY-OLLY from 10am-5pm PST, Monday through Friday.

    WHERE DO YOU SHIP?

    We currently ship to the entire United States (Hawaiian & Alaskan residents, you may experience slightly longer delivery timelines). At this time, we don't ship internationally, but we hope to sometime in the near future.

    I HAVEN'T RECEIVED MY PACKAGE. WHAT SHOULD I DO?

    Most packages shipped with our economy option are delivered by your local postal worker. We've found that, more often than not, the package is either in the building or with a neighbor. Please take a look around and let us know if you find it. If you haven't located your order, just contact us at hello@olly.com or (844) HEY-OLLY from 10am-5pm PST, Monday through Friday, and we'll take care of you.

    I NEED MY ORDER FAST! CAN I PAY FOR EXPEDITED SHIPPING?

    If for any reason you need to receive your order in fewer than 5 business days, you can expedite the processing of your order for an additional fee. In the US you may pay $14.99 for two-day shipping. Unfortunately, we are unable to expedite shipping to our beloved Alaska and Hawaii. Shipping will take approximately 4-6 weeks. If you have any questions, you can reach us at hello@olly.com

    WHAT IS YOUR RETURN POLICY?

    We love the products we've made, and we think you will too. If, after trying them, you find that you're unhappy for any reason, just let us know so that we can help you return your products within 30 days of receipt for a full refund.

    HOW DO I CHANGE OR CANCEL MY ORDER?

    We try to fill and send your order as quickly as possible, which may limit our ability to add items to your order or prevent a package from shipping. Definitely reach out to us with a specific request, and we'll do our best to accommodate. You can reach us at hello@olly.com.

    HOW LONG WILL IT TAKE TO SHIP TO ALASKA AND HAWAII -- CAN I EXPEDITE SHIPPING?

    Unfortunately, we are unable to expedite shipping to our beloved Alaska and Hawaii. Shipping will take approximately 4-6 weeks.
  • Subscription Questions

    Do I need to sign up for a Subscription Plan?

    Olly.com sells both single units and subscription however, the Subscription Plans are very convenient and can be changed or cancelled at anytime; that way you get what you want, when you want.

    What kind of subscription plans do you offer?

    We offer two subscription plans, monthly and quarterly. With a monthly subscription you will receive your products every month. With a quarterly subscription you are shipped a 3-month supply of your items every quarter (every three months). With both plans, your credit card will be charged at the time of shipment.

    What happens if I move?

    Easy enough... just visit your Account, where you can change your shipping information accordingly. If you have any trouble, just reach out to us and we'll take care of it for you.

    When do you ship my Subscription Plan?

    We ship your vitamins either on a monthly or quarterly basis. You can always check this in your Account, and if you want to change the day that an upcoming shipment is scheduled to head your way, just change the date from your Account page or give us a call at (844) HEY-OLLY.
  • Payment Questions

    WHEN DO YOU CHARGE MY CREDIT CARD?

    We charge your card at the time we take your order, just as we start preparing it for shipment. If for some reason something happens during the process, we'll reach out to you, and don't worry - we'll make it right.

    WHAT FORMS OF PAYMENT DO YOU ACCEPT?

    We accept Visa, MasterCard and American Express. And we rarely turn down homemade cookies.
  • Company Questions

    WHERE IS OLLY LOCATED?

    OLLY's headquarters are in The Presidio in gorgeous San Francisco, California, USA.

    DO YOU HAVE A BLOG?

    Why yes we do! Here's the link:... http://ollynutrition.tumblr.com/

    I AM INTERESTED IN A PRODUCT OR FINANCIAL DONATION TO SUPPORT OUR LOCAL ORGANIZATION. WHOM DO I CONTACT?

    You can submit your request to our Marketing department to hello@olly.com. We will review your request and determine if it is something we are able to sponsor. Due to the number of inquiries we receive, we cannot guarantee response to every request.

    ARE YOU A PUBLIC COMPANY?

    OLLY is a privately held company.

    I WOULD LIKE TO SUBMIT MY ORGANIZATION FOR SPONSORSHIP BY OLLY. WHAT ARE THE GUIDELINES, AND HOW DO I SUBMIT MY PROPOSAL FOR CONSIDERATION?

    You can submit your request to our Marketing department at hello@olly.com. We will review your request and determine if it is something we are able to sponsor.

    I'D LIKE OLLY TO SPONSOR AN EVENT OR DONATE ITEMS, WHO SHOULD I CONTACT?

    You can submit your request to our Marketing department to hello@olly.com. We will review your request and determine if it is something we are able to sponsor.

    IS THE INFORMATION I PROVIDE OLLY CONFIDENTIAL?

    Yes, absolutely. We do not share any customer information and we do not sell our email list.

    DO YOU SELL OR TRADE EMAIL LISTS AND NAMES?

    Never. When you sign up to be part of the OLLY community, your information is safe with us.

    HOW CAN I APPLY FOR A JOB AT OLLY?

    We are always looking for people with incredible qualifications who can contribute to the OLLY team. Please submit your resume to hello@olly.com for consideration. Due to the number of career inquiries we receive, we cannot guarantee response to every submission. We do keep all contacts and will be in touch if there is a position available that matches your qualifications.